- Is there any exchange/refund policy?
Keeping in mind the very basic nature of every THE HUB outfit, our customers do appreciate that each outfit ordered online is individually created, crafted and made to fit perfectly in accordance to the measurements provided. Relatively, fashion is an evolution. Due to the dynamism of this evolution, we respect the customers’ ability to support THE HUB “no return, no exchange” policy to help us deliver the very best and latest in Indian fashion.
Kindly be informed that THE HUB will not be able to refund or exchange any online sales at https://www.thehub.in/under any circumstances.
THE HUB firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the color of actual outfit ordered.
- The clothes don’t fit as desired?
We will try our level best to create the garment(s) to fit you the best way possible, on the basis of the measurements that you provide us and keeping in mind any specifications you have provided. In case the measurements are not accurate, or there are any minor alterations, as per THE HUB policy we will not be able to do return or exchange. However, if you wish to make any alterations to the garment, you can ship the garment(s) back to us.
- How can I get in touch with HUB representative?
Please contact us at +91 63518 94762 10 am to 7 pm IST (Monday to Saturday) or email us at email@example.com
- Can I place the orders only via website or on mails or calls?
Yes, you can place order via Website, Mail or Call. Please mail us firstname.lastname@example.org / call us at +91 63518 94762