Return, Exchange & Shipping Policy

1. Is there any exchange/refund policy?

Keeping in mind the very basic nature of every THE HUB outfit, our customers do appreciate that each outfit ordered online is individually created, crafted and made to fit perfectly in accordance to the measurements provided. Relatively, fashion is an evolution. Due to the dynamism of this evolution, we respect the customers’ ability to support THE HUB “no return, no exchange” policy to help us deliver the very best and latest in Indian fashion.

Kindly be informed that THE HUB will not be able to refund or exchange any online sales at https://www.thehub.in/under any circumstances.

THE HUB firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the color of actual outfit ordered.

2. The clothes don’t fit as desired?

We will try our level best to create the garment(s) to fit you the best way possible, on the basis of the measurements that you provide us and keeping in mind any specifications you have provided. In case the measurements are not accurate, or there are any minor alterations, as per THE HUB policy we will not be able to do return or exchange. However, if you wish to make any alterations to the garment, you can ship the garment(s) back to us.

3. How can I get in touch with HUB representative?

Please contact us at +91 63518 94762 10 am to 7 pm IST (Monday to Saturday) or email us at info@thehub.in

4. Can I place the orders only via website or on mails or calls?

Yes, you can place order via Website, Mail or Call. Please mail us info@thehub.in / call us at +91 63518 94762

Domestic Shipping

There is a shipping charge applicable on all orders according to the weight of the product and the country it is being shipped to.

For domestic buyers, orders are shipped through registered domestic courier companies. Orders are shipped within maximum 4-6 working days. It may take longer than that for Dulha products that are made-to-order in case of unavailability of size in which case our support team will reach out to you and give you an estimated time (Approximately 12-15 days to ship). THE HUB is not liable for any delay in delivery by the courier company and only guarantees to hand over the consignment to the courier company within maximum 3-5 working days from the date of the order and payment or as per the shipping date agreed at the time of order confirmation. Delivery of all orders will be done at the address mentioned by the buyer while placing the order. THE HUB is in no way responsible for any damage to the order while in transit to the buyer.

International Shipping

There is a shipping charge applicable on all orders according to the weight of the product and the country it is being shipped to.

For international buyers, orders are shipped through registered international courier companies. Orders are shipped within maximum 8-10 working days. It may take longer than that for Dulha products that are made-to-order in case of unavailability of size in which case our support team will reach out to you and give you an estimated time (Approximately 12-15 days to ship). THE HUB is not liable for any delay in delivery by the courier company and only guarantees to hand over the consignment to the courier company within maximum 8-10 working days from the date of the order and payment or as per the shipping date agreed at the time of order confirmation. Delivery of all orders will be done at the address mentioned by the buyer in the order. THE HUB is in no way responsible for any damage to the order while in transit to the buyer.

If custom duty is applicable in your selected country of shipping, then it is to be borne by the customer. Duty may vary from country to country. Custom clearance is not THE HUB’s responsibility.

This privacy policy sets out how THE HUB uses and protects any information that you give THE HUBKLUB when you use this website. THE HUB is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement? THE HUB may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• name
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the ‘List of cookies we collect’ section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at contact info@thehub.in

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.